Frequently Asked Questions
Everything you need to know about your Soundcore and Nebula experience.
What is the standard shipping timeframe for orders within the US?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for audio and projection products?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do Soundcore and Nebula products come with a warranty?
Yes, our products are covered by an 18-month limited warranty that protects against manufacturing defects and hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are software updates available for Nebula projectors?
Yes, we regularly release firmware updates to improve performance and add features. You can check for updates directly in the settings menu of your Nebula device while connected to Wi-Fi.