Returns & Exchanges

At soundcore Nebula US, we stand behind the quality of our projectors and audio equipment with a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, we offer a straightforward process for returns and technical support to ensure your home cinema experience remains seamless.

Return Process

• 1.
  Initiate a Return Request

  Contact our customer support team at [email protected] with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Place the product in its original packaging, including all cables, remote controls, manuals, and accessories that were included at the time of purchase.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at the designated carrier location, ensuring you keep a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects the device, we will process your refund to the original payment method within 7-10 business days.